Public Notices

Protect Yourself From Utility Scams: Tips for Residents

In observance of Utility Scam Awareness Day, New Jersey American Water and the Better Business Bureau (BBB) are emphasizing the importance of vigilance against utility scams, especially during the holiday season. Scammers often impersonate utility workers through phone calls, emails, or in-person visits, exploiting the busy schedules of residents.

Morristown, NJ: As the holiday season nears, Morristown residents are urged to be particularly alert to the threat of utility scams. New Jersey American Water, in collaboration with the Better Business Bureau, marks Utility Scam Awareness Day by sharing crucial tips to identify and thwart fraudulent activities.

Kym Dunn, Manager of Health and Safety at New Jersey American Water, stresses the importance of safety and awareness. 

"During the holidays, our customers are preoccupied, making them more susceptible to utility scams. It's vital to stay alert and question any unusual communication," Dunn explains.

Common Scam Tactics and Protective Measures:

  1. Impostor Approaches: Scammers may impersonate utility workers to gain home access or demand immediate payment to avoid service termination.
  2. Verification is Key: Always confirm the legitimacy of any suspicious phone call or email by contacting the utility company directly.
  3. Skepticism Helps: Maintain a questioning attitude towards unexpected communication, whether it's a call, text, email, or doorstep visit.
  4. Stay Calm: Scammers thrive on panic. In case of doubt, disengage and contact your utility provider for confirmation.
  5. No Cash Transactions: New Jersey American Water employees or contractors never solicit cash or credit card information in the field.

New Jersey American Water is also working with qualified contractors to replace lead and galvanized steel service lines. These contractors will have official company photo IDs and wear logoed, high-visibility vests. For more information on the lead service line replacement program, residents can visit

"We aim to protect our customers from fraud and enhance their security during the holidays," concludes Dunn

Residents are encouraged to visit the Better Business Bureau’s website for further information on utility scams and reporting methods.

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